Return / Refund Policy

Return & Refund Policy

At Siáge, we are committed to providing a seamless shopping experience and high-quality fragrance products. While we hope you love every purchase, we are here to assist when issues arise.

1. Eligibility for Returns & Exchanges

We accept returns or exchanges under the following conditions:

• Items received are defective, damaged, or incorrect

• Request is made within seven (7) days from receipt of order

This policy applies only to factory defects or fulfillment errors.

We do not accept returns for:

• Change of mind

• Products damaged due to misuse, mishandling, or excessive use

• Items purchased on sale, discount, or promo (final sale)

2. Condition of Returned Items

To qualify for return or exchange:

• Items must be in original packaging

• Must be unused or minimally used (except to verify defect)

• Must include proof of purchase

3. Return Options

Eligible returns may be resolved through:

• Store credit

• Product replacement

4. Return Process

To request a return or exchange, please email:

📧 help@siage.ph

Include the following:

• Order number

• Photos/videos showing the issue

• Description of the concern

5. Processing Time

• Return evaluation: within 7–10 business days

• Full processing (refund or exchange): up to 30 business days

Refunds will be issued once the returned item has been inspected and approved.

6. Shipping Fees

• Initial return shipping may be covered by Siáge for verified defective items

• Shipping costs for exchanges (non-defective preference cases, if approved) are shouldered by the customer

7. Additional Notes

• Siáge reserves the right to deny requests that do not meet the above conditions

• Policies are subject to change without prior notice

8. Customer Support

For further assistance, please contact:

📧 help@siage.ph